My order is defective, damaged, or incorrect. What should I do?

As a premium brand, we strive to deliver products of the utmost quality to our loyal customers. We want to assure you that these are rare occurrences.

It’s important to us that manufacturing defects are taken care of immediately. To request a replacement, please include any pictures you have of the defective product and your order number in an email to support@tenthousand.cc.

If you believe you’ve gotten the incorrect order or items, please contact us at support@tenthousand.cc.

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How can I return a gift?

Why isn't my discount code working?

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