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Order Questions

13 articles

Questions about your order!

Articles

Why isn't my discount code working?

Discount/coupon codes are only valid on full-priced, regular edition items (no 2- or 3-packs or kits; and no limited-edition items like Nothing Changes collection) – some are only available for first-time customers, such as referral codes.We also do

Can I use multiple discount codes?

Unfortunately, no. Only one discount/coupon code can be applied per order, however, you can use a discount code and a gift card on the same order.In order to use your discount code and gift card, please enter the discount code first and then apply yo

Can I receive my order at a P.O. Box?

Yes! We are able to deliver orders to P.O. Boxes, but only via USPS. When you check out and it is time to select your shipping option - please select Free Shipping. We ship via USPS on our Free Shipping option

Where is my order?

For all orders, we will send you tracking information in an email once your order has left the warehouse. If your order has already shipped but you would like to change the delivery address or would like more information on its whereabouts, please co

How long before my order ships?

Orders are typically processed within 3-5 business days. Shipping times vary based on destination and shipping method, but we aim to get your order to you within 5-7 business days after it has been processed. Please note that our warehouses are not o

How much does shipping cost?

We offer free shipping on all orders within the continental U.S. - and free returns and exchanges within 90 days of purchase.All orders within Canada are charged a variable shipping rate that includes estimated duties for your product.

Help! My address is wrong!

We process our orders very quickly to get you your gear as soon as possible. As a result, we are unable to change or cancel your order once it has been submitted.However, you may still able to update the address, but you will need to reach directly o

I'm outside of the United States. Can I still order?

At this moment we don't have a timeframe for shipping orders outside of the United States or Canada. However, we partner with Mr. Porter who sells our gear and ships internationally. If you’re outside of the U.S. but still want to give us a try, plea

Do you have a military discount?

Yes - Ten Thousand offers a 25% discount for members of the U.S. military (active duty and veterans), military families (spouses and dependents), and first responders! Packs, kits, or limited edition gear are excluded.To take advantage of this discou

Is there a warranty on my purchase?

Ten Thousand offers a lifetime guarantee. We stand behind all our products and are confident that they will perform as designed.Any defective gear (due to materials or craftsmanship) that prevents the product from performing can be returned for a rep

How should I wash and dry my Ten Thousand gear?

We recommend washing on cold (no fabric softener or bleach) and low tumble dry. If using the product in chlorine we highly suggest rinsing the product right after use to prevent any premature fading.Please be aware high temperatures can cause decals

I'm seeing tax on my order, is this correct?

We are required to charge tax as a consumer business with nexus in multiple states in the United States. We do not provide any other exemptions. If you believe you qualify for an exemption, please contact your local taxing authorities. If you believe

How does promo code July15 work?

Promo code July15 is valid now through September 5th, 2022. Only one coupon code per customer. Not valid on previous purchases, discounted items, gift cards. Other exclusions may apply. Please contact [email protected] with questions.