What is your return, exchange and refund policies?
Return, Exchange and Refund Policy.
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Returns & Exchanges
How do I start a return?
Please visit https://tenthousand.loopreturns.com to initiate a return or exchange and create your prepaid shipping label to send back your gear. With your order number and shipping address, you can request a return for a refund or an exchange for a d
When should I expect to receive my refund/store credit?
Once your return is received by the mail carrier, your refund/store credit should be processed. Store credit will be emailed to you immediately; refunds can take a few business days to be fully processed by your bank.
How can I return a gift?
The process starts the same way as regular returns: Please visit our return portal to initiate a return or exchange and create your prepaid shipping label to send back your gear but select Start Gift Return Here. With your order number and shipping a
I was able to place my order/exchange, but I received an email saying one (or more) of the item(s) are out of stock. What does this mean and when will I get my order?
Sometimes, due to high demand and inventory discrepancies, products can appear as “in stock” at our store, but we actually do not have any currently in the warehouse at the moment the order was processed through our system. Please contact us our cust