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Reward Questions

How do I reach the Decem Milia tier?

In order to reach Decem Milia status you need to accumulate a total spend of $1000 since the launch of our Rewards Program. How do you earn points?. * Points earned and total dollars spent are tracked separately. Points earned can be used to redeem r

What is Decem Milia?

When you spend over $1,000, you get additional rewards and perks such as a 20% discount on all orders for the next three years once you've reached the DM status.

I already have Decem Milia status. Is anything changing for me?

Nothing is changing for our existing Decem Milia customers, but please note that rewards cannot be combined with your 20% discount.

How do I opt In?

A: Sign up by creating an account here. Already have an account? Log in to check your Ten Thousand points balance.

How do you earn points?

You will get 1 point for every $1 you spend.

How can I use my points to redeem rewards?

Redeem your points by logging into your Rewards Page and select one of the available options. You will only be able to select the rewards for which you have enough points. It’s important to note that your total order must be over $45 in order to use

Can my rewards be combined with other rewards, offers, or discounts?

No, your rewards cannot be combined with any other offers or discounts or applied to carts containing: kits, packs and/or final sale items. The Decem Milia 20% discount cannot be combined with rewards.

Do my points expire?

Points will expire after one year of account inactivity. This means that if no points are earned for purchases or otherwise earned on activities, all points in the account will expire.

What happens to my points if I cancel an order or submit a return?

Your point balance will decrease based on the dollar amount of a canceled order, partial refund, or return.

I redeemed my points but can't find my discount code anymore. Where do I go?

Make sure you're logged in and you can review your Rewards Page by clicking "My Reward History" in the section of "How to use your points".

How do I opt out?

You may opt out by contacting our customer support. Please note that opting out of Ten Thousand Rewards will result in a loss of any points and/or rewards accrued.