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Website Questions

9 articles

Questions about the Ten Thousand website.

Articles

What if my size is Out of Stock?

If we’re planning to restock your size, you should see an option to join the waiting list. Just enter your email address and click Notify Me - we’ll send you an email when the item is back in stock.If a product is Out of Stock and the Notify Me butto

Are there pockets on the Foundation/Interval/Session shorts?

Yes - all of our shorts have a zipper pocket on the right side designed to fit your phone. The Foundation and Interval Shorts also have the standard two pockets at either side, while the Session Short has pockets on the internal liner.

When will you offer more sizes?

As we continue to grow, expanding our size range will be a focus of ours. At this time, we offer S, M, L, and XL in all short and shirt styles. Questions about the potential fit? Reach out to [email protected]

Where are your products manufactured?

We source all of our fabrics from premium mills in Italy and Taiwan. Our products are manufactured through a mix of domestic and overseas partners with a strong emphasis on quality control at multiple points during the process.

What size am I?

Sizing is generally standard across all styles unless otherwise noted on the product page. When browsing on a product page, select “Find Your Fit” above the size selection bar - this will scroll you down on the page to show the products’ appropriate

Do you sell gift cards?

We do sell e-gift cards. You can grab a gift card here.Please note that at this time we only offer virtual gift cards and not physical gift cards.How to receive and gift the gift card :Once you place the order for the gift card the gift card will be

What materials do you use?

Each product is different - but you can see specifics on the materials used by expanding Tech Specs under the item’s description on the product page.

How can I contact you?

For all questions related to US (main store) orders: [email protected] For all questions related to Canada orders: [email protected] For all questions relating to media/press, donation requests: [email protected]

How do I opt out of receiving marketing communications?

For SMS, simply text back “STOP. For email, scroll to the bottom of a recent email and click the “unsubscribe” button. For direct mail, email customer service ([email protected]) and ask to be removed from future mailings.