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Ten Thousand

We process our orders very quickly to get you your gear as soon as possible. As a result, we are unable to change or cancel your order once it has been submitted.If you have any further questions please reach out to us at support@tenthousand.cc

We process our orders very quickly to get you your gear as soon as possible. As a result, we are unable to change or cancel your order once it has been submitted.However, you may still able to update the address, but you will need to reach directly o

Help! My address is wrong!

Order Questions

Why isn't my discount code working?

Can I use multiple discount codes?

Can I receive my order at a P.O. Box?

Where is my order?

How long before my order ships?

How much does shipping cost?

I'm outside of the United States. Can I still order?

Do you have a military discount?

Is there a warranty on my purchase?

How should I wash and dry my Ten Thousand gear?

I'm seeing tax on my order, is this correct?

What if my size is Out of Stock?

Are there pockets on the Foundation/Interval/Session shorts?

Where are your products manufactured?

What size am I?

Do you sell gift cards?

What materials do you use?

How can I contact you?

How do I opt out of receiving marketing communications?

Website Questions

What are your sustainability practices?

Do you have clothing that contain recyclable product?

Manufacturing & Design

What are your return and exchange policies?

How do I start a return?

When should I expect to receive my refund/store credit?

How can I return a gift?

I was able to place my order/exchange, but I received an email saying one (or more) of the item(s) are out of stock. What does this mean and when will I get my order?

Returns & Exchanges

How do I reach the DM tier?

What is Decem Milia?

I already have Decem Milia status. Is anything changing for me?

How do I opt In?

How do you earn points?

How can I use my points to redeem rewards?

Can my rewards be combined with other rewards, offers, or discounts?

Do my points expire?

What happens to my points if I cancel an order or submit a return?

I redeemed my points but can't find my discount code anymore. Where do I go?

How do I opt out?

Reward Questions

I'm Interested in becoming an Influencer, Ambassador or Athlete for Ten Thousand!

Partnerships

What is a Ten Thousand Ambassador?

Who can apply to become a Ten Thousand Ambassador?

How do I get paid for my sales?

How much do I get paid for each sale?

How do I earn the $250 Gear Credit reward?

What is my Gear Credit reward applicable for?

What discount does my audience receive?

Who and what is my 15% off discount applicable for?

Can my 15% off discount be used with other discounts?

My ambassador 30% off discount - how often can I use it and what is it applicable for?

Help! My address is wrong!Updated 6 months ago