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How do I start a return?

Please visit returns.tenthousand.cc to initiate a return or exchange and create your prepaid shipping label to send back your gear. With your order number and shipping address, you can request a return for a refund or an exchange for a different size, color, or style.

If you have any questions about the returns process, please contact us at [email protected].

Note: If you placed an order via our Canada website :

We offer a 90-day return policy with a flat fee of $10 CAD and the only thing we ask is that your products are sent back in their original condition (unworn, unwashed, and with tags applied) and in the original packaging. 

For simplicity’s sake, the $10 return fee will be deducted from your refund.

Please visit tenthousandcanada.loopreturns.com to initiate a return and create your prepaid shipping label to send back your gear.
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