How do I start a return?Updated 3 months ago
Please visit our return portal to initiate a return or exchange and create your prepaid shipping label to send back your gear. With your order number and shipping address, you can request a return for a refund or an exchange for a different size, color, or style. Shipping fees will not be refunded.
If you need to change your shipping address for your exchange order, please let us know PRIOR to requesting your exchange / replacement. Failure to do so prior to using the portal could result in the inability to cancel or change the address and we will not be able to ship out a courtesy reshipment.
Tips to make your return and exchange run smoothly and go faster:
- In order for multiple orders to process correctly, they must be shipped separately with corresponding postage-paid labels.
- Use the shipping label to mail your package via USPS. Get a receipt from USPS for your records. Our warehouse will process exchanges/refunds after the first scan from USPS.
- Click here to schedule a free package pickup with USPS:
- All exchanges are shipped USPS.
Note: If you placed an order via our Canada website :