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Ten Thousand

<span style="font-size:11pt;font-family:&apos;Work Sans&apos;,sans-serif;color:#000000;background-color:transparent;font-weight:500;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Your order is processed within 3-5 business days at which point we&#x2019;ll send a shipping confirmation email with carrier tracking details and an estimated delivery date. Shipping times do vary based on destination, but we aim to get your order to you within 3-8 business days after it has been processed.&#xA0; <span style="font-size:11pt;font-family:&apos;Work Sans&apos;,sans-serif;color:#000000;background-color:transparent;font-weight:500;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you choose to upgrade to expedited shipping, you can expect your order within 2-3 business days after it has been processed. Please note that our warehouses are not open on weekends, so orders placed on late Friday and Saturday will not ship until at earliest the following Monday. <span style="font-size:11pt;font-family:&apos;Work Sans&apos;,sans-serif;color:#000000;background-color:transparent;font-weight:500;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If a delivery is behind schedule due to issues like weather, transportation or inventory issues, we&#x2019;ll send you an email with the new estimated delivery date. <span style="font-size:11pt;font-family:&apos;Work Sans&apos;,sans-serif;color:#000000;background-color:transparent;font-weight:500;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ten Thousand Gear on pre-order will ship once received. Please check your order confirmation for timing. &#xA0; <span id="isPasted" style="font-size: 16px; font-family: &quot;Work Sans&quot;, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 500; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Track your order status <span id="isPasted" style="font-size: 16px; font-family: &quot;Work Sans&quot;, sans-serif; color: rgb(44, 130, 201); background-color: transparent; font-weight: 500; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-strong fr-green" href="https://www.tenthousand.cc/pages/track-my-order" rel="noopener noreferrer" target="_blank">HERE</a>

Your order is processed within 3-5 business days at which point we’ll send a shipping confirmation email with carrier tracking details and an estimated delivery date. Shipping times do vary based on destination, but we aim to get your order to you wi

How long before my order ships?

Order Questions

Why isn't my discount code working?

Can I use multiple discount codes?

Can I receive my order at a P.O. Box?

Where is my order?

SHIPPING / RETURNS

Help! My address is wrong!

I'm outside of the United States. Can I still order?

Do you have a military discount?

How should I wash and dry my Ten Thousand gear?

I'm seeing tax on my order, is this correct?

What if my size is Out of Stock?

Where are your products manufactured?

What size am I?

Do you sell gift cards?

What materials do you use?

How can I contact you?

How do I opt out of receiving marketing communications?

Website Questions

What are your sustainability practices?

Do you have clothing that contain recyclable product?

Manufacturing & Design

What are your return and exchange policies?

How do I start a return?

When should I expect to receive my refund/store credit?

How can I return a gift?

I was able to place my order/exchange, but I received an email saying one (or more) of the item(s) are out of stock. What does this mean and when will I get my order?

Returns & Exchanges

How do I reach the DM tier?

What is Decem Milia?

I already have Decem Milia status. Is anything changing for me?

How do I opt In?

How do you earn points?

How can I use my points to redeem rewards?

Can my rewards be combined with other rewards, offers, or discounts?

Do my points expire?

What happens to my points if I cancel an order or submit a return?

I redeemed my points but can't find my discount code anymore. Where do I go?

How do I opt out?

Reward Questions

I'm Interested in becoming an Influencer, Ambassador or Athlete for Ten Thousand!

Partnerships

What is a Ten Thousand Ambassador?

Who can apply to become a Ten Thousand Ambassador?

How do I get paid for my sales?

How much do I get paid for each sale?

How do I earn the $250 Gear Credit reward?

What is my Gear Credit reward applicable for?

What discount does my audience receive?

Who and what is my 15% off discount applicable for?

Can my 15% off discount be used with other discounts?

My ambassador 30% off discount - how often can I use it and what is it applicable for?

How long before my order ships?Updated 18 days ago