COVID-19 FAQ - Will I be charged before my order has shipped? May 27, 2020 19:02 Updated As always, you will be charged at the time you place an order. If your order has not yet received a tracking number and you would like to cancel it, please contact us here. Related articles COVID-19 FAQ - How will I know if my order is affected? Where is my order? COVID-19 FAQ - Can I still submit returns and exchanges? What are your return and exchange policies? COVID-19 FAQ - Are there any delays to APO, DPO, or FPO addresses?