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Ten Thousand

For all questions related to US (main store) orders:&#xA0;<a href="mailto:support@tenthousand.cc">support@tenthousand.cc</a>For all questions related to Canada orders:&#xA0;<a href="mailto:canada@tenthousand.cc">canada@tenthousand.cc</a>

For all questions related to US (main store) orders: support@tenthousand.cc. For all questions related to Canada orders: canada@tenthousand.cc

How can I contact you?

Website Questions

Why isn't my discount code working?

Can I use multiple discount codes?

Can I receive my order at a P.O. Box?

Where is my order?

How long before my order ships?

How much does shipping cost?

Help! My address is wrong!

I'm outside of the United States. Can I still order?

Do you have a military discount?

Is there a warranty on my purchase?

How should I wash and dry my Ten Thousand gear?

I'm seeing tax on my order, is this correct?

How does promo code July15 work?

Order Questions

What if my size is Out of Stock?

Are there pockets on the Foundation/Interval/Session shorts?

When will you offer more sizes?

Where are your products manufactured?

What size am I?

Do you sell gift cards?

What materials do you use?

How do I opt out of receiving marketing communications?

What are your sustainability practices?

Do you have clothing that contain recyclable product?

Manufacturing & Design

What are your return and exchange policies?

How do I start a return?

When should I expect to receive my refund/store credit?

How can I return a gift?

I was able to place my order/exchange, but I received an email saying one (or more) of the item(s) are out of stock. What does this mean and when will I get my order?

Returns & Exchanges

How do I reach the DM tier?

What is Decem Milia?

I already have Decem Milia status. Is anything changing for me?

How do I opt In?

How do you earn points?

How can I use my points to redeem rewards?

Can my rewards be combined with other rewards, offers, or discounts?

Do my points expire?

What happens to my points if I cancel an order or submit a return?

I redeemed my points but can't find my discount code anymore. Where do I go?

How do I opt out?

Reward Questions

I'm Interested in becoming an Influencer, Ambassador or Athlete for Ten Thousand!

Partnerships

What is a Ten Thousand Ambassador?

Who can apply to become a Ten Thousand Ambassador?

How do I get paid for my sales?

How much do I get paid for each sale?

How do I earn the $250 Gear Credit reward?

What is my Gear Credit reward applicable for?

What discount does my audience receive?

Who and what is my 15% off discount applicable for?

Can my 15% off discount be used with other discounts?

My ambassador 30% off discount - how often can I use it and what is it applicable for?