How can I contact you?

Contacting Ten Thousand Customer Support

Here are the best ways to reach us:

Contact Form: Use our contact form and select the subject heading that matches your inquiry. Provide all relevant details such as your order number, photos, and email address to expedite our response.

Order Status: For inquiries about fulfillment, shipping, or delivery.
Lost/Missing Order - Confirmed Delivery: Regarding packages marked as delivered but missing.
Discounts/Coupons/Rewards: Questions about discount codes or our Rewards Program.
Account/Site Issues: Help with your Ten Thousand account, website access, or order placement.
Questions About a Return/Exchange: Assistance with initiating or tracking returns/exchanges.
Product Question: General inquiries about our products.

Additional Contact Options:

Text Us: Send SUPPORT to 95756.
Live Chat: Available Monday to Friday, 9 AM to 5 PM EST.
Email Us:
- For US orders: [email protected]
- For Canada orders: [email protected]

Check Help Center Articles: Before reaching out, browse our Help Center articles; they may have answers to your questions.

Important Notes:

Include Relevant Information: Provide photos and your order number for faster assistance.
Avoid Duplicate Requests: Sending multiple requests can slow our response time.
Expected Response Times: We aim to communicate expected response times in our replies.

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How can I contact you?Updated 3 months ago