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Ten Thousand Support Center

Why isn't my discount code working?

Can I use multiple discount codes?

Can I receive my order at a P.O. Box?

Where is my order?

How long before my order ships?

SHIPPING / RETURNS

Help! My address is wrong!

I'm outside of the United States. Can I still order?

Do you have a military discount?

How should I wash and dry my Ten Thousand gear?

I'm seeing tax on my order, is this correct?

Order Questions

What if my size is Out of Stock?

What size am I?

Do you sell gift cards?

How do I opt out of receiving marketing communications?

Website Questions

Where are your products made?

Do you have clothing that contain recyclable product?

What materials do you use?

Manufacturing & Design

What is your return, exchange and refund policies?

How do I start a return?

When should I expect to receive my refund/store credit?

How can I return a gift?

I was able to place my order/exchange, but I received an email saying one (or more) of the item(s) are out of stock. What does this mean and when will I get my order?

Returns & Exchanges

How do I reach the Decem Milia tier?

What is Decem Milia?

I already have Decem Milia status. Is anything changing for me?

How do I opt In?

How do you earn points?

How can I use my points to redeem rewards?

Can my rewards be combined with other rewards, offers, or discounts?

Do my points expire?

What happens to my points if I cancel an order or submit a return?

I redeemed my points but can't find my discount code anymore. Where do I go?

How do I opt out?

Reward Questions

I'm Interested in becoming an Influencer, Ambassador or Athlete for Ten Thousand!

Wholesale and Custom Orders

Partnerships

What is a Ten Thousand Ambassador?

Who can apply to become a Ten Thousand Ambassador?

How do I get paid for my sales?

How much do I get paid for each sale?

How do I earn the $250 Gear Credit reward?

What is my Gear Credit reward applicable for?

What discount does my audience receive?

Who and what is my 15% off discount applicable for?

Can my 15% off discount be used with other discounts?

My ambassador 30% off discount - how often can I use it and what is it applicable for?

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