What are your return and exchange policies?Updated 2 months ago
Your workout is hard enough so our goal is to make your experience as easy as possible. We offer a free 90-day return policy within the United States and the only thing we ask is that your products are sent back in their original condition (unworn, unwashed, and with tags applied) and in the original packaging. Please note that sale items and items marked as FINAL SALE are not eligible for returns or exchanges.
Please visit https://tenthousand.loopreturns.com to initiate a return or exchange and create your prepaid shipping label to send back your gear. With your order number and shipping address, you can request a return for a refund or an exchange for a different size, color, or style.
Please note: If you placed an order and paid for upgraded shipping and you are processing an exchange the exchange will ship via our standard shipping option. If you prefer to have expedited shipping we suggest that you select the return for store credit option so you can place your replacement order directly on the website and you can select the upgraded shipping option.
If you placed an order via our Canada website :
Tips to make your return and exchange run smoothly and go faster:
- In order for multiple orders to process correctly, they must be shipped separately with corresponding postage-paid labels.
- Use the shipping label to mail your package via USPS. Get a receipt from USPS for your records. Our warehouse will process exchanges/refunds after the first scan from USPS.
- Click here to schedule a free package pickup with USPS:
- All exchanges are shipped USPS.
If you have any questions about the returns process, please contact us at [email protected].