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What is your return, exchange and refund policies?Updated 11 days ago

Return, Exchange and Refund Policy 

Returns:
  • Items may be returned within 30 days of purchase if they are unwashed and unworn.
  • To initiate a return, please visit our return portal here
  • Returns not submitted through our return portal and those that do not use the return shipping label provided will see a delay in processing.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Refunds are issued for returned items that meet our return criteria and are approved by our team.
  • Our customer service team reviews lost package claims on a case-by-case basis and lost packages are not eligible for a refund.
  • Products marked down on-site prior to checkout or marked as 'FINAL SALE' at time of purchase are NOT eligible to be returned, nor exchanged.
Exchanges:
  • To initiate an exchange, please visit our return portal
  • Unwashed and unworn items may be exchanged within 30 days of purchase.
  • Once your exchange is received and inspected, we will ship out the new item(s) promptly.
  • Exchanges not submitted through our return portal and those that do not use the exchange shipping label provided will see a delay in processing.
  • Products marked down on-site prior to checkout or marked as 'FINAL SALE' at time of purchase are NOT eligible to be returned, nor exchanged.
Abuse of Return or Exchange Policy:
  • We reserve the right to refuse returns or exchanges that do not meet our criteria or that are suspected to be abusive.
  • Abuse of our return or exchange policy, including but not limited to excessive returns or exchanges, may result in the revocation of utilizing return or exchange privileges.
International Returns and Exchanges:
  • At this time, we can only process returns or exchanges within the US and Canada.
  • Customers outside of the US and Canada are responsible for covering the shipping costs associated with returning items.

We do not assume responsibility for any item(s) erroneously returned to us. If you mistakenly send the wrong item(s) or a product from another brand, contact us immediately. We will make every effort to locate and return the item(s) to you. However, we do not guarantee retrieval, and no compensation will be offered for incorrect item(s). Should we manage to locate the item(s) and you wish to have them returned, you may be required to provide a return label or cover the delivery expenses. Furthermore, we neither retain nor store any mistakenly sent items and reserve the right to discard them without prior notification. 


For any questions or concerns regarding our return, exchange, and refund policy, please contact our customer service team


Note: Please visit Canada website for orders placed there. 






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