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Returns Portal

Ten Thousand

Once we receive your return, It will take 3-5 business days for the funds to reflect in your account, depending on your banking establishment. Store credit will be emailed to you immediately.If after 5 business days your refund is not reflected in your account please reach out to our support team at <a href="mailto:support@tenthousand.cc">support@tenthousand.cc</a>Tips to make your return and exchange run smoothly and go faster:<ul><li>In order for multiple orders to process correctly, they must be shipped separately with corresponding postage-paid labels.</li><li>Use the shipping label to mail your package via USPS. Get a receipt from USPS for your records. Our warehouse will process exchanges/refunds after the first scan from USPS.</li><li>Click here to schedule a free package pickup with USPS:<ul><li><a data-fr-linked="true" href="https://tools.usps.com/schedule-pickup-steps.htm">https://tools.usps.com/schedule-pickup-steps.htm</a>.</li></ul></li><li>All exchanges are shipped USPS.</li></ul>**If you are a Canada customer please reach out to us at <a href="mailto:canada@tenthousand.cc">canada@tenthousand.cc</a>

Once your return is received by the mail carrier, your refund/store credit should be processed. Store credit will be emailed to you immediately; refunds can take a few business days to be fully processed by your bank.

When should I expect to receive my refund/store credit?

Returns & Exchanges

Why isn't my discount code working?

Can I use multiple discount codes?

Can I receive my order at a P.O. Box?

Where is my order?

How long before my order ships?

How much does shipping cost?

Help! My address is wrong!

I'm outside of the United States. Can I still order?

Do you have a military discount?

Is there a warranty on my purchase?

How should I wash and dry my Ten Thousand gear?

I'm seeing tax on my order, is this correct?

Order Questions

What if my size is Out of Stock?

Where are your products manufactured?

What size am I?

Do you sell gift cards?

What materials do you use?

How can I contact you?

How do I opt out of receiving marketing communications?

Website Questions

What are your sustainability practices?

Do you have clothing that contain recyclable product?

Manufacturing & Design

What are your return and exchange policies?

How do I start a return?

How can I return a gift?

I was able to place my order/exchange, but I received an email saying one (or more) of the item(s) are out of stock. What does this mean and when will I get my order?

How do I reach the DM tier?

What is Decem Milia?

I already have Decem Milia status. Is anything changing for me?

How do I opt In?

How do you earn points?

How can I use my points to redeem rewards?

Can my rewards be combined with other rewards, offers, or discounts?

Do my points expire?

What happens to my points if I cancel an order or submit a return?

I redeemed my points but can't find my discount code anymore. Where do I go?

How do I opt out?

Reward Questions

I'm Interested in becoming an Influencer, Ambassador or Athlete for Ten Thousand!

Partnerships

What is a Ten Thousand Ambassador?

Who can apply to become a Ten Thousand Ambassador?

How do I get paid for my sales?

How much do I get paid for each sale?

How do I earn the $250 Gear Credit reward?

What is my Gear Credit reward applicable for?

What discount does my audience receive?

Who and what is my 15% off discount applicable for?

Can my 15% off discount be used with other discounts?

My ambassador 30% off discount - how often can I use it and what is it applicable for?

When should I expect to receive my refund/store credit?Updated 5 months ago